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8 Things you Should Ask your Carpet Supplier

When it comes to finding the perfect carpet, it’s important not to rush into anything.


The whole process can be very exciting, especially if you’re giving your room (or rooms) a whole new look. However, it’s crucial that you ask the relevant questions before you make any decisions to ensure you’re fully informed.


In order to make this a little simpler, we have devised this post with 8 key things that you need to ask your carpet supplier to make sure you reap the full benefits of your purchase.


What is the carpet supplier’s reputation?

Whenever you are letting a supplier of any kind into your home, it’s important to find out whether or not they are trustworthy. It’s advised you do thorough research about the carpet company, and even make a point of asking them directly some questions regarding their history and credentials. It’s always a good idea to look at past examples too so that you can get an idea of the standard they are at.


Reading reviews online is a good place to start for this. If the majority of reviews, whether positive or negative, crop up on a regular basis, then this should help paint an accurate picture of the type of services they provide.


Does the carpet price include padding and installation?

This is a key question because it could be the difference between being within your budget or exceeding it. Therefore, if you have found the right carpet for you, ask this question at the beginning to avoid any disappointment later down the line.


Some people are tempted to skimp on padding because after all, no one sees it. However, the padding you select for your carpet can have a big impact on the performance and longevity of your new flooring.


Think about what’s going to be best for you and then enquire about pricing. That way you will know exactly what you’re getting for your money.


Is there a guarantee/warranty on the carpet?

Like with most things, your carpet will eventually deteriorate over time - especially if it’s a carpet that sees a lot of footfall throughout the day. That’s why it’s important to ask your carpet supplier what their policy is regarding a warranty and/or guarantee.


You can never be too prepared, so having secure knowledge of a warranty/guarantee will be extremely useful when selecting your carpet. Circumstances can vary and you can never truly predict what will happen in the future, so this is a vital part of your carpet-buying process.


How do I care for the carpet?

The style, material and size of the carpet you are considering buying could affect the way in which you look after it.


Asking your carpet supplier what the maintenance requirements are for your chosen carpet could save you time and money in the future should any damage or fault occur. There could be something specifically recommended for the carpet of your choice, so it’s worth knowing this before you make a purchase so you know exactly what you’re getting.


Fabrics like shag and wool could be a lot harder to clean than nylon or cotton, so you may want to avoid opting for this kind of fabric if you have small children or pets for example. Think about what’s going to work for your lifestyle and circumstances and take it from there.


How long will installation take?

Fitting carpet is a job that will obviously take some time, no matter how big or small the job may be. But it is worth knowing exactly how long it will take for your own personal benefit.


Having an idea of the timing of the process will allow you to make other plans around the project, so it’s good to know this before the process begins. It also helps you to be a little more realistic when it comes to being organised.


What kind of material will match the level of traffic my floor will likely experience?

In the same way that certain carpets are easier to clean over others, different materials will work better in specific areas of the house. For example, a place that’s likely to see a lot of traffic will be the stairs, so it’s worth asking your supplier their views on what carpet will work best for this area.


Similarly, if you are looking for material that will go well in an area such as the kitchen or bathroom and you’re unsure of what will work best, let your supplier offer their advice. You never know, they might provide an option that hasn’t crossed your mind before.


You’re going to want to reap the full benefits of your carpet and maximise its lifespan as much as possible, so discuss in detail with your supplier the area you wish to purchase your carpet for. Once everything is taken into account, you can then begin to narrow down your search and come to a desired conclusion.


Is there a charge for removing old carpet and carpet padding and hauling it away?

You can include this when asking about the overall price, but it’s definitely a question worth bringing to the surface - especially if you haven’t decided what you’re doing with your old carpet.


By enquiring about the price you could save yourself time, money and effort by allowing your carpet supplier to remove your old carpet for you. It would certainly make life a lot easier for you, and if it’s within your budget, then even better!


How much will my carpet cost?

Most people will have an idea of what kind of price range they have in mind prior to choosing a carpet style. Make sure you ask your supplier about prices because some places may be able to negotiate a deal. Also, the amount of carpet you need will also alter the price, so it’s worth knowing all the facts before making a decision.


Having a budget is wise because you can eliminate the options that exceed what you’re hoping to spend and make picking a style that little bit easier.


Are you on the hunt for new carpet? If so, why not see what we have in store?


Here at A Cut Above, we offer a large selection of carpets in a range of styles and materials that we are sure will suit any requirements. From living rooms to hallways, we believe our collection of bespoke carpets can tailor a unique addition for any room you wish you decorate. You may even find yourself spoilt for choice with what we have available!


We even have an array of rugs on offer if you fancy stretching your choices even further - so don’t miss out!


Contact us today on 01524 35660 or email us at and we will be more than happy to assist. We will even be able to answer all of the above questions and more, so don’t hesitate to get in touch and let us help you begin your carpet buying journey today!